Terms of Service

You may use this website for lawful purposes only. You must not misuse it by knowingly introducing malicious code, attempting to gain unauthorised access, placing excessive automated load on it, or interfering with its normal operation.

The website and its content are provided for general information. We may change, suspend, or withdraw any part of the website at any time without notice.

This website includes interactive demonstrations, including chat, SMS, and voice examples, that show how our automations can work. These are illustrative demonstrations only. They are not a live service for handling your own customers and should not be relied on for any real transaction.

Please do not enter real personal data, customer data, or confidential information into any demo. Responses may be generated by AI and can be inaccurate or incomplete. Nothing produced by a demo is professional, legal, financial, or medical advice.

A free workflow review is an initial, good-faith suggestion of one automation opportunity. It does not create an obligation on either side, and we do not guarantee any particular result, saving, or outcome.

AI Service – any software, automation, workflow, or model that the Agency builds, hosts, or manages for the Client.

Subscription – the ongoing support plan that the Client buys for an AI Service.

The Agency designs, builds, and supports AI automations and workflows that help the Client run business tasks such as enquiries, follow-up, and admin. The exact scope, price, and timetable for any project appear in quotes, proposals, or order forms issued by the Agency and accepted by the Client. The Agency may use third party tools and cloud providers to deliver the services.

The Client will own the source code, models, prompts, and other work results that the Agency creates for the Client, once the Client has paid all fees in full.

The Agency may reuse general know-how, templates, and skills in work for other clients. Data that the Client supplies remains the property of the Client.

• The Client may request a full export of code, models, and data at any time.
• The Agency will supply the export within ten working days of the request.
• After export, the Client may move the automation to another host.
• The Agency may charge a reasonable fee for extra work linked to an exit.

A Subscription covers bug fixes, security updates, and minor changes agreed in writing.

• The Agency provides support only while the Client holds an active Subscription.
• If the Subscription ends, the Agency will keep the automation online for thirty days so the Client can export code and data. After thirty days the Agency may take the automation offline and delete it.

• Fees are in pounds sterling and exclude VAT unless stated otherwise.
• Invoices are due within fourteen days of the invoice date.
• Late payment may carry interest at four per cent above the Bank of England base rate.
• The Agency may suspend services if any sum is overdue by more than fourteen days.

The Client must not use any AI Service to break the law, to harm people, or to send unlawful or unsolicited messages. The Client is responsible for obtaining any consents required to contact its own customers, including for SMS or voice messaging. The Client must not attempt to reverse engineer or copy parts of a service that belong to the Agency or its suppliers.

Each side must keep secret any information marked as confidential, or that a reasonable person would treat as private. This duty continues for five years after the end of the agreement.

Both parties will comply with UK data protection law. Unless agreed otherwise in writing, the Client acts as data controller and the Agency acts as data processor in relation to personal data processed for the Client.

How we handle personal data collected through this website is described in our Privacy Policy. Where the Agency processes personal data on behalf of the Client, the Agency will keep it secure with appropriate access controls, help the Client respond to data subject requests, and notify the Client without undue delay if it becomes aware of a personal data breach affecting Client data.

The Agency warrants that it will carry out its work with reasonable care and skill. To the extent permitted by law, all other warranties, terms, and conditions are excluded. The website and demos are provided “as is” without warranty of any kind.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

Subject to that, the Agency’s total liability for all claims in any twelve month period will not exceed the total fees paid by the Client to the Agency in that period. The Agency will not be liable for loss of profit, revenue, business, goodwill, or data, or for any indirect or consequential loss.

The Client will indemnify the Agency against any claim, loss, or cost that arises from data, instructions, or materials supplied by the Client, or from the Client’s use of a service in breach of these terms.

This agreement starts when the Client first orders a service and continues until ended by either side on thirty days’ written notice.

Either side may end the agreement immediately in writing if the other side:

• is in material breach and fails to fix the breach within fourteen days of written notice; or
• becomes insolvent or unable to pay its debts.

The Agency may suspend a service where it is reasonable to do so to protect the system, to comply with the law, or where the Client is late in payment.

The Agency may change these terms by giving thirty days’ notice. If the Client does not agree to a change, the Client may end the agreement by giving notice before the change takes effect. The “last updated” date at the top of this page shows when the terms were last changed.

The parties will follow these steps before starting court action:

• Meet and try to settle the dispute within fourteen days.
• If that fails, refer the dispute to mediation in the United Kingdom.
• Nothing in this clause prevents either party from seeking urgent interim relief from a court.

This agreement is governed by the law of England and Wales. Subject to the Dispute Resolution clause, the courts of England and Wales have exclusive jurisdiction.

• Neither party may transfer this agreement without written consent, except that the Agency may assign it as part of a sale of its business.
• If any part of this agreement is found to be invalid, the rest will still apply.
• This agreement, together with any accepted order forms, makes the whole contract between the parties and replaces all earlier discussions.
• Any waiver must be in writing and signed by both parties.

Questions about these terms can be sent to [email protected].