Book an appointment by chat
Most dental enquiries arrive when nobody can answer. Reception is with a patient, on another call, or gone home. A patient who cannot get through does not wait — they ring the next practice on the list.
The patient books in under a minute, at whatever hour suits them, without waiting on hold or leaving a voicemail they are not sure anyone will hear.
Watch the demo walkthrough
This short video explains what this automation does and why it matters.
A patient messages the practice website asking for an appointment. The assistant offers the slots the practice actually has free, takes the booking, and hands a clean summary to reception. It will not discuss symptoms, treatment or price — those go to a human, every time.
- Tuesday 10:30am
- Thursday 4:15pm
- Saturday 9:00am
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This is a demonstration. No real appointment is booked.
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Request tailored demoWhy this workflow matters
Most enquiries a dental practice receives are not clinical questions. They are people trying to book, move or cancel an appointment — work that interrupts reception all day and needed no clinical judgement in the first place.
- Calls go unanswered at lunch, during treatment, and after the practice closes
- Reception is interrupted mid-patient to answer the phone
- Patients who cannot get through book with another practice
- Voicemails are chased the next morning, by which time the patient has moved on
Example workflow walkthrough
A patient opens the practice website in the evening and asks for a check-up
The assistant offers the slots the diary actually has free
The patient picks one, in their own words — the Saturday one
The booking and the patient details are written to the practice system
The patient gets a confirmation text
Reception opens a clean summary in the morning, with nothing to chase
What the business receives
Reception stops being the bottleneck. Bookings arrive already captured and structured, out-of-hours enquiries stop leaking to competitors, and the diary fills without anyone answering the phone.
- RequestRoutine check-up
- Chosen slotTuesday 10:30am
- Clinical contentNone
- Urgency flagNo
- Action for receptionConfirm in diary and send reminder
How this could be implemented
The assistant connects to your practice management system and sits on your existing website. Clinical questions, pain, and anything urgent are never answered — they are flagged and handed to a human. Nothing is written to the diary that a member of staff cannot see and undo.