Answer patient questions by chat
Most patients have a question before they book, and when there is no quick answer they drift to the next practice. Reception cannot sit on live chat all day, and website contact forms sit unanswered for hours — so the enquiry, and the patient, are lost.
Patients get an instant, accurate answer to the everyday how much / do you take NHS / when are you open questions at any hour, and can book or leave their details in the same conversation — so they do not go looking elsewhere.
A patient visits the practice website with a question before they commit — how much is a crown, do you take NHS, are you open Saturday, what does a treatment involve. The assistant answers from the practice's own information, offers to book them in or have the team follow up, and takes their name, email and mobile with permission to text. It never gives clinical or diagnostic advice — anything clinical is flagged for a human.
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This is a demonstration. No real appointment is booked.
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Request tailored demoWhy this workflow matters
A large share of dental enquiries are simple information questions — price, availability, NHS status, what a treatment involves — that never needed a clinician, but do need answering fast before the patient books with someone else.
- Patients leave the site when a price or NHS question is not answered quickly
- Reception cannot monitor website chat while treating patients
- Contact-form enquiries sit unanswered for hours and go cold
- The same handful of questions get asked and re-asked all day
- Out-of-hours questions get no reply until the next working day
Example workflow walkthrough
A patient opens the practice website in the evening and asks how much is a dental implant, and do you take NHS
The assistant pulls the answer from the practice's own information and replies in plain English
It offers to book them in or have the team follow up
It takes their first name, then their email and mobile, and asks permission to text
The enquiry and their details are written to the practice system
Reception opens a clean summary in the morning, with the question and the lead already captured
What the business receives
The questions that clog reception get answered instantly and consistently, website enquiries stop leaking to competitors after hours, and every genuine enquiry arrives already captured as a lead — name, contact details and what they asked.
- QuestionCost of a dental implant and NHS availability
- Answer givenPrivate implant GBP 2,000 to 2,500, alternatives mentioned, NHS not available for this treatment
- Clinical contentNone
- Urgency flagNo
- Lead capturedEmail + mobile, consented to text
- Action for receptionFollow up with a private consultation offer
How this could be implemented
The assistant answers only from your own approved information and sits on your existing website. Clinical questions, symptoms, pain and anything urgent are never answered — they are flagged and handed to a human. It captures the patient's details with their consent, and nothing is written to your system that a member of staff cannot see and undo.