Diagnostic Scan Enquiry Demo
Diagnostic scan enquiries often need careful intake because referral status, body area, timing and patient concern determine what the clinic team should explain next.
The patient gets a clearer response about the scan enquiry process, whether referral information may be needed and how the clinic team can discuss next steps.
Watch the demo walkthrough
This short video explains what this automation does and why it matters.
Qualify diagnostic scan enquiries by capturing scan type, body area, referral status, timing, symptoms or concern context, contact details and follow-up priority.
Please do not enter real customer, patient, client or case information. Use sample data only.
Demo result
Recommended next action
Why this matters commercially
Best conversion angle
Suggested reply
Service interest
Questions the team should ask
Short summary
Confidence
Recommended next action
Quote status
Likely objection
Best follow-up angle
Suggested reply
Internal summary
Questions the team should ask
In a live setup, this could connect to:
- website forms
- shared inboxes
- Google Sheets
- ad lead forms
- internal team alerts
Want this tailored to your business?
Want this connected to your scan enquiry forms, inbox, calls, chat or campaign leads?
Request tailored demoWhy this workflow matters
A diagnostic scan enquiry usually needs careful routing because the clinic team may need to understand the scan type, body area, referral position and timing before giving the patient the right next step. The patient may be asking about cost and availability, but the clinic also needs to know whether a referral or clinical information is required. This demo shows how Jemima AI can summarise the enquiry clearly without giving medical advice.
- Scan enquiries often include a mix of practical questions, such as cost and timing, alongside health concerns.
- Referral status matters because the clinic may need specific information before a scan can be arranged.
- The body area and scan type need to be captured accurately so the enquiry reaches the right team.
- A generic response can delay the patient if the clinic needs referral information or prior details.
- The AI should organise the enquiry and highlight what needs checking, while the clinic team remains responsible for clinical and booking decisions.
Example workflow walkthrough
A patient sends a message asking about arranging a private MRI for lower back pain.
Jemima AI extracts the patient’s name, contact details, scan type, body area, referral context and questions about cost and timing.
It identifies that the GP has suggested imaging may be useful, which may affect what the clinic asks for next.
It suggests a careful reply that offers a clinic callback and explains that the team can confirm what information is required.
The scan team receives a short summary so they can follow up with the right context.
What the business receives
The clinic receives a structured scan enquiry summary. The team can see which scan the patient is asking about, the body area involved, what referral context has been mentioned and what practical questions need answering. This helps the clinic respond more efficiently while keeping clinical suitability, referral requirements and pricing discussions under human review.
- Enquiry type Private MRI scan
- Body area Lower back
- Referral context GP has suggested imaging may be useful
- Questions Cost, timing and what information the clinic needs
- Contact details captured Email and phone available
- Recommended team action Scan team should contact the patient, confirm referral or clinical information requirements, explain the enquiry process and discuss appointment availability
- Suggested reply Thanks James, we have your MRI enquiry. I can ask the scan team to contact you and explain what information may be needed, including any referral details, as well as timing and cost information. Would you prefer a call today or tomorrow?
How this could be implemented
This can be connected to scan enquiry forms, diagnostic landing pages, call summaries, live chat or clinic inboxes. In a live clinic, the workflow should route the enquiry to the scan bookings or patient coordination team and flag referral status, scan type and body area. It should not advise whether a scan is clinically appropriate, interpret symptoms, provide diagnosis, or confirm medical suitability automatically.