AI for care homes that handles the enquiries, not the care
Not another AI tool. Your AI consultancy and development team for warm, fast responses to family enquiries, tours and assessments that get followed up, and fewer empty rooms — without ever touching care.
Start with one practical AI workflow opportunity. No system access or credit card required.
Jemima
Practical AI workflows for care homes
Live, interactive demos built for care homes. Try them with sample data.
Where a warmer, faster-responding care home wins and keeps families
Enquiries arrive while staff are caring
Family enquiries come in while your team is rightly focused on residents, and the ones left waiting often go to the home that responded warmly and first.
Emotional, high-stakes first contact
Families making a hard decision need a calm, kind, consistent response, and that’s difficult to guarantee when the phone rings mid-shift.
Urgent discharges can’t wait
Hospital-discharge enquiries are time-critical, and a slow reply can mean a family places their relative elsewhere.
Tour and assessment follow-up slips
Occupancy depends on following up after a visit or assessment, but that’s easily forgotten when staff are stretched.
The same fees questions, over and over
Families ask the same things about fees, funding and what’s included, and answering each one by hand takes time.
Out-of-hours enquiries
Families research in the evenings and discharges happen at any hour, so enquiries sit unanswered until the office opens.
See how one enquiry is handled
An enquiry comes in
Jemima hands your team
Triage
urgent hospital-discharge enquiry, nursing care
Services
nursing care, permanent or respite placement, needs assessment
Next action
arrange a tour and a needs assessment, flagged as time-sensitive
Plus
a warm drafted reply and the details to confirm first
Every care and admission decision, and the needs assessment itself, is made by your team — Jemima organises the enquiry, it never assesses needs or makes care decisions.
Built around the tools you already use
Four simple steps for your care home
Review
We look at your enquiry, follow-up and admin processes.
Roadmap
We pick the one workflow that makes the biggest difference first.
Build
We build and test it around your real tools, with review points for your team.
Launch
It goes live, then we maintain and improve it over time.
Questions care homes ask
Yes. When a family gets in touch, Jemima can reply quickly and kindly, capture the type of care needed and how urgent it is, and offer a visit — so families get a calm, consistent response even when your team is rightly focused on residents. Your team still makes every decision about who you can care for.
Yes. Time-critical discharge enquiries can be flagged and routed quickly, rather than sitting in an inbox, so a family isn’t lost simply because the reply came too late. You set what counts as urgent, and it never makes a placement or assessment decision.
Yes. Jemima can follow up warmly and consistently after a visit or assessment, so occupancy doesn’t slip through missed follow-up while staff are stretched. You decide who is followed up and how, and every placement decision stays with you.
Yes. Jemima can share the general information families always ask about — fee structures, the funding routes that exist, and what’s included — and route anything specific to your team. It never gives financial advice or makes funding decisions.
No. Jemima never assesses needs, makes care decisions, or gives medical advice — all of that stays with your qualified staff. It captures the enquiry, handles the family communication around it, and hands a clear summary to the right person to decide.
In most cases, yes. We aim to work around the enquiry and care management tools you already use, such as CoolCare, Nourish, Person Centred Software or Care Control, along with your inbox and SMS, rather than asking you to change systems. We confirm what’s possible during the review.
Yes. Information is handled with controlled access and clear limits, anything sensitive is always passed to a person, and every workflow has approval points, activity logs and human handovers, so your team can see exactly what it has done and pause or adjust it at any time. We design around your confidentiality, safeguarding and GDPR obligations.